COVID-19 & The WIHN
This post was updated on March 27, 2020
Our highest priority always is the safety and well-being of our guests and staff. We are deeply concerned about the impact of this rapidly evolving COVID-19 pandemic and have worked tirelessly to ensure we are protecting The WIHN community. Though we do not currently have a case of COVID-19 in our residences, we are working around the clock to protect our guests and to mitigate the spread of this virus and minimize exposure and risk. We are prepared to respond to this rapidly changing situation. For the most updated information, please refer to Centers for Disease Control and Prevention (CDC) or DC Department of Health.
Although we have not had a case of COVID-19 in our residences, we have taken the following proactive measures against the spread of COVID-19:
- Beginning on February 28, we have communicated with our residents about proper sanitary protocols for individuals (hand-washing, social distancing, coughing/sneezing into a tissue or your elbow);
- On March 1st, we increased visibility of proper sanitary procedures for individuals (hand-washing, social distancing, coughing/sneezing into a tissue or your elbow);
- We have added 52 hand sanitizer stations throughout our properties and homes.
- We have dramatically increased the sanitizing of our facilities, including all common high-touch areas.
- Starting March 10th, we cancelled all WIHN sponsored events for the foreseeable future;
- Starting on March 10th, we suspended all tours of WIHN residences for the foreseeable future;
- We implemented a no-guest policy starting on March 13th;
The D.C. Department of Health recommends that if you have a fever, cough or shortness of breath, you stay in your room. If you do not feel better in 24-48 hours, they recommend that you call your health care provider. If you do not have one, we recommend that you call your school wellness department. If you need help getting medical care, call 311.
If you are self-isolating in your room, or if you feel you may be ill, please call your Residence Staff to alert them of the situation so we can help support you.
For regular updates regarding COVID-19 from the Mayor’s office please visit https://coronavirus.dc.gov/.
We are in constant communication with our partner schools and will update our guidance as more information becomes available. We are also monitoring the pronouncements of the Centers for Disease Control, the D.C. Department of Health, and the World Health Organization.
We understand that many schools have asked their students to move out, either temporarily or for the remainder of the Spring 2020 semester. We are working with these schools to provide as smooth a check-out as possible. For those students who are remaining in the residences, we will continue to stay open and provide a welcoming home away from home for our students while protecting all residents and staff from the spread of the coronavirus. For the students remaining with us that are required to remotely attend classes, we have taken steps to insure that our Wi-Fi systems have the capacity to handle the increased demand on our networks.
For those contracted directly with WIHN, if you choose to leave, please know your room will remain yours until the remainder of your tenant services agreement and you will be able to return as needed when in-person classes resume.
To our staff, we understand that business continuity relies on your many areas of expertise, hard work, and continued commitment to this organization and we will work with you to ensure your personal and professional needs are met. You have been working diligently to maintain exceptional guest services and operational excellence. We all appreciate your professionalism and commitment to our community especially during this time.
To families, your student’s health and well-being remains our top priority. We know this has been a challenging few weeks as we navigate these uncertain times together. We will communicate frequently as we move through this situation together.
Our community is global, understanding, and resilient, and we are proud of the way we have come together to address this concerning and evolving situation. If there is ever a time to practice more love and care for one another, no matter the distance, now is that time. We ask you to be patient and understand the challenges that we are all facing at this time.